It Really Just Works
Tuesday, April 15th, 2008My iPhone has been playing silly buggers for a few days now, so I decided to bite the bullet and do a restoration on it. Having had some experience of restoring various gadgets to factory settings and the subsequent pain of getting them back how I liked them, this was something I approached with no small amount of trepidation.
Dock iPhone… it shows up in iTunes and predictably throws up an Unknown Sync Error (-39). No worry, I’ve already decided to click the “Restore” button. A single approval window appears, and I confirm my intent.
iTunes goes away and unpacks the new firmware, wipes my phone, re-flashes it and then restarts it without any input from me. I even went and played on Facebook whilst it was getting on with it. Next thing I know, the iTunes icon is merrily bopping away in my Dock and asking me if I would like to set my iPhone up as a whole new device or if it should just restore my backup.
Simply put, I restored my backup and it’s currently got all my settings (As far as I can tell) absolutely as I left them and is busy restoring all my media/contacts/email and so on. Apple wins for easy fixing of mildly broken phone, infinitely easier than fixing most other broken devices, even those with so-called ‘one-click recovery’. Even so, it worries me that people feel the need to put in a big “Fix It” button no matter how easy to use it is. Perhaps a more elegant solution would be an option tucked away in a menu, and a ‘cock-up counter’ which automatically asks you something like “Your device has failed to sync properly the past 10 times you have docked it - would you like to run an automated recovery and restoration of your backup?”
